Intelligent automation (IA) is the use of technologies like artificial intelligence, Machine Learning, Voice AI, and robotic process automation (RPA) – to streamline and scale decision-making across organizations.
Intelligent automation can simplify your business processes, optimize your resources and improve operational efficiencies.
Intelligent automation platforms provide many benefits across industries as a result of using large amounts of data, precise calculations, analysis, and resulting business implementation. Key benefits include:
Augmenting the workforce and improving productivity: Automating systems and processes and using data and analysis to ensure accuracy can accelerate production. IA also provides the ability to scale quickly without increasing risk, compromising quality, or putting a strain on the existing workforce. Business leaders are reaping the benefits of this capability through higher production yields and improved ROI.
Through consistent processes and approaches, which enhances quality: The strength behind intelligent automation is the use of artificial intelligence to drive decision-making and bring a consistent approach to repetitive tasks.
Providing a top-quality, more reliable product to market faster, or getting answers to queries faster (or immediately) provides a richer, more positive experience for the customer, and thereby a competitive advantage for the company.
Intelligent automation comprises cognitive technologies. Integration of these components creates a solution to empower business and technology transformation.