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Document Verification: An AI-Powered Document Checking Case Study
Industries
Verify documents online as part of your AI-powered digital onboarding process for new employees or customers. Online document verification applies to government-issued IDs like driver’s licenses, passports, and other official documents. This process also includes examining documents such as personally identifiable information (PII), signatures, and facial scans.
Last year, one of America’s preeminent financial institutions approached us to see if we could help them verify identity documents numbering in the millions. The Cerebro team informed the bank’s representative that we have streamlined online document verification work by leveraging recent AI and machine learning advancements. Our new client started verifying documents using our AI platform within a few days.
Problem Statement: Labor-Intensive Verification of Identity Documents
Due to the variety of ID formats and fraud deterrents integrated into each document, customer identity verification presents a significant challenge for financial institutions and other businesses. A recent influx of potential customers only compounded our client’s primary business problem. Many of the submissions consisted of low-quality images, impacting the accuracy of their verification process.
The client’s manual document verification methods consumed significant time, labor, and resources. Yet, extracting PII from poor-quality images has always been fraught with error. So, AiFA Labs set out to create an online document verification solution that performs better than any other customer onboarding process.
Current Goal: Verify Documents With Minimal Human Intervention
Our banking client sought to optimize their onboarding process by improving digital document verification, efficiency, and data security. They needed a solution that integrated with their current systems, automated tasks, and enhanced compliance and security. Their existing admission document review process consumed a significant amount of time and was prone to errors, affecting data accuracy.
To tackle these issues, our client outlined the following project goals:
Action Taken: Implement an AI-Powered Document Verification Process
Our team at Cerebro developed a digital onboarding system using AI and machine learning to address verification challenges. We provided our client with the best solution to prevent fraudulent activities and identify counterfeit documents while ensuring a seamless user experience. Discover how we implemented an advanced identity verification system driven by AI.
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Seamless Identification Document Verification
Leveraging the latest AI technologies enabled seamless, secure processing, verification, and authentication of our client’s employee and customer identification documents. Our custom-tailored ID verification protocol eliminated the manual verification process for our client. Using AI’s advanced data extraction and analysis capabilities, we can continually improve the client’s verification process to meet the company’s evolving needs.
Improves Fraudulent Document Detection
Our AI-powered document checker adapts businesses to emerging threats by addressing vulnerabilities in their verification systems. Through deep machine learning, Cerebro’s digital onboarding system accurately distinguishes between genuine and forged ID documents. This automated fraud detection process delivers greater efficiency in spotting fraudulent documents, including those submitted to our client as proof of address or date of birth.
Ensures Data Integrity and Precision
Cerebro’s digital document verification system examines features like encoded machine-readable zones (MRZs) and near-field communication (NFC) chips. It also evaluates embedded algorithms or standardized data fields to ensure document authenticity.
Our online document verification technology ensures data integrity by identifying anomalies and conducting biometric analysis of uploaded photos. It detected potential signs of document tampering for our client, such as unnatural wear-and-tear, barcode discrepancies, pixel quality variations, and inconsistencies in microprints.
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Scaling Identity and Document Verification Processes
After verifying and classifying documents, our client’s system automatically stores extracted data in a designated database, eliminating the need for manual data entry. By automating data storage, the system mitigates the risk of typos, omissions, and other errors that occur during manual data entry.
The new digital onboarding system allowed our client to quickly scale its identity document verification processes. The software can verify documents faster than humans, reducing human error and fraud risks. It also makes human-like decisions, streamlining verification without human intervention.
Expediting Turnaround Time
Manual document and identity verification processes are time-consuming and labor-intensive, resulting in delays and inefficiencies. Cerebro simplifies these processes to expedite turnaround times. Using AI technology, we automated our client’s identity processing, verification, and authentication, resulting in faster onboarding for customers.
Business Impact of the Online Document Verification Process
Our client experienced significant operational improvements after implementing our digital onboarding system. Aligning with their stated goals, Cerebro’s digital document validation process efficiently removed common obstacles of the document verification process.
By combining digitization, multi-processing capabilities, and cutting-edge functionalities, we improved accessibility, security, and accuracy. Comprehensive identity verification was assured by cross-referencing extracted details with document information. Our digital onboarding system also enabled passwordless logins, enhancing security by confirming user identity. Some of the impacts on our client’s document validation process included:
Special Features of the Document Verification Software
Cerebro’s digital onboarding system stands out due to its advanced features, offering comprehensive solutions to document verification challenges. This innovative software incorporates diverse functionalities that improve system effectiveness, streamlining the verification process. Some of the features of our document verification software that our client used included:
Technologies Used
Developers at Cerebro harness various cutting-edge technologies to enhance the effectiveness of the AI-powered document verification system. Our method ensures that our digital onboarding software provides a seamless and efficient user experience. Some of the core technologies leveraged for our client included:
Next Goal
Our digital onboarding system captivated our clients, leaving them in awe of its capabilities. They praise its ability to streamline labor-intensive document verification processes, enabling them to enhance their productivity.
We dedicate ourselves to pushing the boundaries of our document verification system, aiming to establish new benchmarks in accuracy, customer satisfaction, and technological advancement. Through continuous improvement, we ensure clients will always have access to an innovative document authentication solution that keeps pace with an evolving marketplace.
Final Steps
Our clients were so impressed with our services that they recommended us to a network of companies in their industry. This act of trust speaks volumes about the quality of our work and their level of satisfaction.
Our commitment to innovation drives us to improve by exploring new possibilities. This dedication strengthens our client relationships and reinforces our position as industry leaders in AI-powered document verification.
